Политика возврата средств
Refund & Return Policy
We want you to feel confident shopping with Emberisse. If you are not satisfied, we offer returns under the conditions below.
Return Window
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You may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return:
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The item must be unused, in original condition, and in original packaging (where applicable).
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You must provide a proof of purchase (order number or receipt).
Non-Returnable Items
Returns are not accepted for:
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Items marked Final Sale (if applicable)
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Damage caused by misuse, accidents, or improper installation
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Normal wear and tear
How to Start a Return
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Email us at [support@emberisse.com] with:
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Order number
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Item(s) you’d like to return
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Reason for return (and photos if damaged/defective)
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We will reply with return instructions.
Please do not send items back without approval, as they may be refused.
Return Shipping
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A return shipping fee of $20.00 may apply (as stated at checkout / in our return instructions).
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If the item is defective or arrived damaged, we will work with you to provide an appropriate resolution, which may include replacement, refund, or store credit depending on the case.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval status.
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Approved refunds are processed back to the original payment method within 5–10 business days.
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Shipping fees (if any) are generally non-refundable unless the return is due to our error.
Order Cancellations
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If you need to cancel, contact us as soon as possible at [support@emberisse.com].
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If the order has already been processed or shipped, cancellation may not be possible and you may need to follow the return process.